SLABWERK

REFUND POLICY

Last updated: April 2026

1. Overview

At SLABWERK, we take care to describe each listing clearly, while some product images may be representative or reference images unless explicitly stated. Because graded cards and collectibles are limited-stock items, we have a limited refund policy as described below.

2. Eligible Refunds

You may request a full refund if:

  • The item received does not match the product listing (wrong card, wrong grade, wrong grading company)
  • The slab arrives damaged during shipping (cracked case, visible damage not present in listing photos)
  • A listing explicitly confirmed an exact item and the item received does not match that confirmation

Refund requests must be submitted within 3 days of receiving your order, with photos of the item and packaging.

3. Non-Refundable Situations

  • Change of mind or buyer's remorse
  • Market price fluctuations after purchase
  • Minor cosmetic differences visible only under specific lighting conditions
  • Disagreement with the grading company's assigned grade (this is between you and the grading company)

4. Refund Process

  1. Contact us via Telegram or Instagram within 3 days of delivery
  2. Provide your order ID, photos of the issue, and a description
  3. We will review your request within 1-2 business days
  4. If approved, we will arrange return shipping and process the refund

5. Refund Methods

  • Card payments: Refunded to the original card via Stripe (5-10 business days)
  • PayNow via Stripe: Refunded through Stripe where supported

6. Cancellations

Orders may be cancelled before shipping for a full refund. Once an order has been shipped, it cannot be cancelled and the standard refund policy applies.

7. Shipping for Returns

If a refund is approved due to our error (wrong item, damaged in transit), we will cover return shipping costs. For all other approved returns, the buyer is responsible for return shipping. Items must be returned in the same condition as received.

8. Contact

For refund enquiries, contact us via Telegram or Instagram (links in footer) with your order ID.